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What do you need to know?

Here are a list of our most frequently asked questions. If something's missing please feel free to get in touch.
I haven't been called for a job yet or an application I have made. 

Not being called for a job can be disheartening, but there could be several reasons for this outcome. Here are some possible explanations and steps you can take:

  1. High volume of applications: We often receive a large number of applications for each job opening. As a result, it may take time for us to review all the submissions and shortlist candidates. Patience is essential during this process.
  2. Mismatched qualifications: Make sure your qualifications and experience align with the job requirements. If your resume does not match the specific criteria the employer is seeking, your application may not progress to the next stage.
  3. Resume/Cover Letter quality: Ensure that your resume and cover letter are well-crafted and tailored to each job application. Highlight your relevant skills and experiences that make you an ideal candidate for the position.
  4. Follow up: If you have applied to a job and haven't heard back after a reasonable time, consider sending a follow-up email expressing your continued interest in the position. Keep it polite and concise.
  5. Stay persistent: Job hunting can be challenging, but don't lose hope. Keep applying to relevant positions and consider expanding your search to different industries or locations if feasible.
  6. Seek feedback: If possible, request feedback from the employer or seek advice from career counsellors or mentors. Constructive criticism can help you identify areas for improvement.
  7. Professional development: Take advantage of any downtime to enhance your skills and knowledge through online courses, certifications, or workshops. This can make you a more attractive candidate in the future.

Remember, job searching can be a process that requires time and effort. Stay positive and continue to work on improving your application materials and interview skills. We wish you the best of luck in your job seWe understand how important timely payment is for our valued candidates. Our payroll system operates from Monday to Sunday, and we process payments one week in arrears. Rest assured that your hard-earned payment will be deposited into your account on Fridays between 12:00 am to 5:00 pm, depending on your bank's processing times. We strive to ensure that you receive your earnings promptly and appreciate your dedication to our organisation. If you have any further questions or concerns regarding your payment, our friendly team is always here to assist youontact us page and under forms. You can send your timesheets to timesheet@topjobrecruitment.com

How can I arrange an appointment to register?

At Top Job, we strive to make the registration process as convenient as possible for you. To arrange an appointment, simply walk into our office anytime between Monday and Thursday from 9 am to 4 pm or on Fridays from 9 am to 3 pm. Our walk-in service allows you to register without needing to schedule a specific appointment in advance.

Please ensure you bring along a few essential documents for the registration process. For a comprehensive list of the required documents, please click here. https://issuu.com/marc-topjobrecruitment/docs/0675_compliance_guide_a5_8pp_dec21_v4_digital Our friendly staff will be ready to assist you and guide you through the registration procedure.

We look forward to welcoming you to our office and helping you find exciting job opportunities. Should you have any further questions or need additional information, don't hesitate to contact us. We are here to support you every step of the way. Thank you for considering Top Job as your partner in your job search journey!

and your little ones!

Are you dog friendly? 

We understand how important our four-legged friends are to many people, and being able to bring them along during the registration process adds a wonderful touch of comfort and convenience.

So, if you plan to visit us for registration, feel free to bring your well-behaved dogs along. We'll make sure they feel welcome and at ease while you complete the necessary steps to explore job opportunities with us.

As always, our team is here to assist you with any questions or concerns you may have. Thank you for being dog-friendly and for considering the needs of your visitors with pets. We look forward to meeting you, your dogs, and helping you find the perfect job match. Should you have any other inquiries, don't hesitate to contact us. We do have an office dog ourselves, Bertie. He may come to say hello. he may however stay in his bed and relax as normal.

When should I send my timesheets to Top Job?
We recommend having your timesheet sent in by 10am on Monday morning, please ensure your timesheet is signed by a manager. You can either hand your timesheets into the office by person, post through our letterbox or take a photo and email it us timesheet@topjobrecruitment.com
Can I register online?

Absolutely! We are pleased to announce that we now offer the convenience of online registration. You can start the registration process by filling out our online registration form prior to visiting our office. This will help us gather some basic information about you and streamline the registration process.

However, please note that while the online registration form is a great starting point, we value personal interactions with our candidates. To ensure we find the best job opportunities that match your skills and preferences, we still require a brief face-to-face interview with you. (This can be completed in our office or via video call)  During this meeting, we will also need to review some important documents.

The face-to-face interview allows us to get to know you better, understand your career goals, and assess how we can best assist you in your job search journey. Rest assured that this interview process helps us tailor our services to meet your specific needs and preferences.

To begin the registration process, fill out the online form, and then visit our office during our walk-in hours. Our team is excited to meet you and work together toward finding the perfect job opportunity for you. If you have any questions or need further information, please don't hesitate to get in touch with us. Thank you for choosing us to be part of your job search success!

What should I do if I have a query with my pay?

If you have any concerns or queries regarding your pay, we are here to assist you promptly. In the unlikely event that there is an issue with your payment, we kindly ask you to follow these steps:

  1. Contact our accounts department: Please call our dedicated accounts department at 01206 548421 Our team is available to address your queries and resolve any pay-related issues. You can also send an email to accounts@topjobrecruitment.com

  2. we recommend calling before 3 pm on Friday: To ensure a timely resolution, we kindly request that you reach out to us before 3 pm on a Friday afternoon. This allows us to take immediate action and resolve the matter as quickly as possible so you can have a worry-free weekend 

Our priority is to ensure that you receive accurate and timely payments for your hard work. We understand the importance of prompt payment, and we are committed to resolving any issues that may arise. Rest assured that our accounts department will work diligently to address your concerns and provide you with the support you need.

If you have any further questions or need additional assistance, please don't hesitate to contact us. We value your dedication and contribution to our organisation, and we are here to support you throughout your employment with us. 

Do I need to dress smart to register?

At our office, we want you to feel comfortable and at ease during the registration process. We understand that you may visit us while running errands or taking a break in town, so there is no need to dress formally as you would for a job interview.

That being said, it's essential to keep in mind that first impressions are important. While there is no need to wear formal attire, we do appreciate a neat and presentable appearance. Dressing casually yet tidily shows that you value the opportunity and take the registration process seriously.

Additionally, we kindly request that you refrain from visiting us if you have recently visited a local pub. We want to ensure that our interactions are productive and memorable for all the right reasons. Taking care to visit us at a more appropriate time will help us focus on finding the best job opportunities for you.

So, feel free to stop by in your casual attire, and we'll be more than happy to assist you with your registration. Thank you for considering Top Job, and we look forward to helping you on your journey to finding the perfect job match. If you have any questions or need further guidance, don't hesitate to reach out to us.

How do I find my right-to-work share code? 

To obtain your right-to-work share code, please follow these steps:

  1. Open your web browser and click on the following link: www.gov.uk/prove-right-to-work

  2. The link will take you to the UK government's website, where you can access the online service to prove your right to work in the UK.

  3. On the website, you will find instructions on how to generate your right-to-work share code. Please read the guidelines carefully to ensure you provide the required information accurately.

  4. Follow the prompts and complete the necessary steps to verify your identity and right to work status.

  5. Once you have successfully completed the process, you will receive your right-to-work share code.

Remember to keep your share code secure and accessible as it may be required by employers, recruitment agencies, or other relevant authorities to confirm your right to work in the UK.

If you encounter any issues or have further questions during the process, the website should offer additional information and support to assist you. Thank you for taking the necessary steps to demonstrate your eligibility to work in the UK, and we wish you the best of luck in your job search!

I want to register but I cannot find a babysitter

We completely understand that finding a babysitter can be challenging at times, and we want to ensure you have the opportunity to register with ease. We are more than happy to welcome well-behaved children to accompany you during the registration process.

While we strive to make the registration experience as smooth as possible, we acknowledge that it may not be the most engaging activity for young ones. To help keep your children occupied and entertained during the process, we suggest bringing some of their favorite toys or activities to make the visit more enjoyable for them.

Our team will do their best to make the registration efficient and accommodating for you and your children. We appreciate your understanding and cooperation in ensuring a pleasant experience for everyone involved.

When you're ready to visit us for registration, please feel free to bring your well-behaved children along, and we'll be delighted to assist you. If you have any other questions or need further assistance, please do not hesitate to contact us. We look forward to meeting you and your little ones!

Are you dog friendly? 

We understand how important our four-legged friends are to many people, and being able to bring them along during the registration process adds a wonderful touch of comfort and convenience.

So, if you plan to visit us for registration, feel free to bring your well-behaved dogs along. We'll make sure they feel welcome and at ease while you complete the necessary steps to explore job opportunities with us.

As always, our team is here to assist you with any questions or concerns you may have. Thank you for being dog-friendly and for considering the needs of your visitors with pets. We look forward to meeting you, your dogs, and helping you find the perfect job match. Should you have any other inquiries, don't hesitate to contact us. We do have an office dog ourselves, Bertie. He may come to say hello. he may however stay in his bed and relax as normal.

How do I provide these documents?

Providing documents through an online portal offers convenience and allows candidates to complete the registration process from the comfort of their own homes. Here's how you can provide your documents using the online portal:

  1. Access the Online Portal: Visit the Top Job Recruitment website and log in to your account. If you haven't created an account yet, you may need to register on the website first.

  2. Navigate to the Document Upload Section: Once you are logged in, look for the section or tab that allows you to upload your documents. It may be labeled as "Document Upload," "My Documents," or something similar.

  3. Prepare Your Documents: Before you start the upload process, ensure that you have scanned or taken clear photographs of the required documents. Make sure the documents are legible and in a format supported by the portal (e.g., PDF, JPEG).

  4. Upload Your Documents: Follow the prompts on the portal to upload your documents. You may be asked to select the type of document you are uploading (e.g., ID, right to work, qualifications) and attach the corresponding files.

  5. Verify Uploaded Documents: After you have uploaded your documents, take a moment to review the files and ensure they are accurate and complete. Double-check that all the required documents have been uploaded.

  6. Submit and Confirm: Once you are satisfied with the uploaded documents, submit the information through the portal. You may receive a confirmation message or email once the upload is successful.

By utilising the online portal, you can securely provide your documents without the need to visit the office physically. This streamlined process allows Top Job Recruitment to efficiently verify your identity and eligibility to work, expediting your registration and job search journey.

If you encounter any issues or have questions while using the online portal, feel free to reach out to the Top Job Recruitment team for assistance. They are available to help you through the process and address any concerns you may have. Thank you for choosing the online portal option, and we wish you the best of luck in finding the right job opportunity!

Protecting your identity when looking for work

Protecting your identity is of utmost importance when looking for work, and at Top Job Recruitment, we take the security and confidentiality of your personal information seriously. Here's how we ensure your information is protected:

  1. Requesting Personal Information: When you apply for a job through our agency or online platform, it is common to be asked for personal information such as your name, contact details, work history, and qualifications. This information is essential for us to assess your suitability for job opportunities and to contact you regarding potential positions.

  2. Confirmation of Identity and Right to Work: As part of the recruitment process, we will need to verify your identity and right to work status. This is a legal requirement to ensure compliance with employment regulations. We will also need to collect your bank details for payment processing once you are offered a position. Rest assured that bank details are not required until you have accepted a job offer.

  3. Secure Data Storage: Your bank details and other sensitive documents will be stored on our secured, password-protected CRM (Customer Relationship Management) system. Access to this system is restricted to authorised Top Job Recruitment employees only, ensuring that your information remains confidential and protected.

  4. Temporary Workers Compliance: For temporary workers, it is especially important to confirm identity and right to work status before job placement. This is a legal obligation that helps protect both the worker and the employer.

  5. Transparent Communication: We believe in transparent communication with our candidates. If you have any concerns about providing personal information or the way your data is handled, please feel free to discuss it with our team. We are here to address any questions you may have and ensure your comfort throughout the process.

At Top Job Recruitment, we prioritise your privacy and security during the job application process. Our aim is to create a safe and positive experience for all our candidates while helping them find suitable job opportunities. If you have any further questions or need additional information, please don't hesitate to get in touch with us. Thank you for considering us as your partner in your job search journey!

What documents will I be asked for?

When registering with Top Job Recruitment, you will be asked to provide several types of documents to verify your identity and eligibility to work. The documents required may vary depending on the type of role you are applying for and any specific industry or legal requirements. Here are the typical documents you may be asked to provide:

  1. Identity Documents: These are used to confirm your identity and may include one or more of the following:

    • Passport
    • Driver's license
    • National identity card
  2. Right to Work Documents: To verify your eligibility to work in the UK, you will need to provide documents that demonstrate your right to work. Common examples include:

    • Biometric Residence Permit (BRP)
    • Visa or work permit
    • EU Settlement Scheme (EUSS) status
  3. National Insurance (NI) Number: Your NI number is essential for tax and employment purposes. You may be asked to provide your NI card, letter, or another official document containing your NI number.

  4. Bank Details: To ensure you receive your payments, you will need to provide your bank account details. This information is usually required once you have been offered a position.

  5. Proof of Address Documents: In certain cases, especially for roles involving financial services or work with vulnerable individuals, you may be asked to provide proof of your current address. This can be in the form of utility bills, council tax statements, or other official documents.

  6. Credential Documents: For specific roles, you may need to provide documents that verify your qualifications, certifications, or training. Examples include:

    • Educational certificates
    • Professional certifications
    • Training course completion certificates

Please note that Top Job Recruitment will handle your documents with utmost confidentiality and in compliance with data protection regulations. Providing the required documents accurately and promptly will help expedite the registration process and improve your chances of finding the right job match. If you have any questions about the documents you need to provide or require further clarification, our team will be happy to assist you.

How do you verify documents if you have not met the candidate in person 

When we haven't met the candidate in person, we understand the importance of ensuring the authenticity of their documentation to maintain the integrity of the hiring process. To achieve this, we utilise advanced technology, such as Yoti, to conduct secure online document verification. Here's how the process works:

  1. Yoti Verification: Yoti is a trusted digital identity platform that allows individuals to securely share their verified identity details with trusted organisations. Candidates will be asked to create a Yoti account and upload their identification documents, such as passports or driving licences.

  2. Biometric Verification: Yoti uses biometric facial recognition technology to match the candidate's face with the photo on their identification document. This helps ensure that the candidate is the rightful owner of the provided documents.

  3. Document Authentication: Yoti performs document authentication checks to verify the legitimacy of the identification documents uploaded by the candidate. This includes checking for tampering, alterations, or any signs of fraudulent activity.

  4. Right to Work Verification: Yoti can also verify a candidate's right to work status by cross-referencing the information provided with relevant government databases or immigration systems.

  5. Data Protection: Yoti adheres to strict data protection and privacy standards, ensuring that the candidate's personal information and documentation are handled securely and in compliance with regulations.

By using Yoti or similar trusted technology, we can confidently verify the authenticity of documents without the need for an in-person meeting. This streamlined and secure process allows us to efficiently assess a candidate's eligibility and qualifications for potential job opportunities.

If you have any concerns or questions about the document verification process or Yoti, our team will be happy to provide further information and guidance. Thank you for entrusting us with your hiring needs, and we look forward to assisting you in finding the best candidates for your organisation

How do I provide these documents?

Providing documents through an online portal offers convenience and allows candidates to complete the registration process from the comfort of their own homes. Here's how you can provide your documents using the online portal:

  1. Access the Online Portal: Visit the Top Job Recruitment website and log in to your account. If you haven't created an account yet, you may need to register on the website first.

  2. Navigate to the Document Upload Section: Once you are logged in, look for the section or tab that allows you to upload your documents. It may be labeled as "Document Upload," "My Documents," or something similar.

  3. Prepare Your Documents: Before you start the upload process, ensure that you have scanned or taken clear photographs of the required documents. Make sure the documents are legible and in a format supported by the portal (e.g., PDF, JPEG).

  4. Upload Your Documents: Follow the prompts on the portal to upload your documents. You may be asked to select the type of document you are uploading (e.g., ID, right to work, qualifications) and attach the corresponding files.

  5. Verify Uploaded Documents: After you have uploaded your documents, take a moment to review the files and ensure they are accurate and complete. Double-check that all the required documents have been uploaded.

  6. Submit and Confirm: Once you are satisfied with the uploaded documents, submit the information through the portal. You may receive a confirmation message or email once the upload is successful.

By utilising the online portal, you can securely provide your documents without the need to visit the office physically. This streamlined process allows Top Job Recruitment to efficiently verify your identity and eligibility to work, expediting your registration and job search journey.

If you encounter any issues or have questions while using the online portal, feel free to reach out to the Top Job Recruitment team for assistance. They are available to help you through the process and address any concerns you may have. Thank you for choosing the online portal option, and we wish you the best of luck in finding the right job opportunity!


Let’s work together.

Call us 01206 548421

We’re open Mon–Fri, 8.30am – 5.00pm

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