I haven't been called for a job
We do get quite a large footfall of people registering with us, so we do recommend that you try and keep in touch with us as much as you can whether by calling us, emailing or even popping into the office; you are always welcome. You can also see our latest jobs on our website, if anything catches your eye and you have the experience to match this job, give us a call. You will receive emails with job alerts or text messages also.
When should I expect to be paid?
Our payroll runs Monday to Sunday, payment is always a week behind and will be paid anytime between 12am - 5pm on Friday dependant on your bank.
Where can I find timesheets?
How can I arrange an appointment to register?
At Top Job we understand that sometimes you cannot make the time to commit to appointments so we offer a walk in service, all you have to do is pop in to our office on between Monday and Thursday 9am – 4pm Monday – Thursday or 9am-1pm Friday with a few documents. You will find a list of documents required on our registration page
Can I register online?
We are very proud to say we now have an online registration form you can complete prior to coming however, before finding you work we still need to meet with you to complete a brief face to face interview and to see some documents.
What should I do if I have a query with my pay?
On the very rare occasion there is an issue with pay please call our accounts department on 01206 548421 option 3 by 4pm on a Friday afternoon so we can take action on this immediately.
Do I need to dress smart to register?
We appreciate that we are based in the town centre so you may pop in to register in between shopping or going for lunch so you do not have to dress formal to an interview but always remember you never get second chance to make a first impression and please don’t come in if you have recently visited a local pub. We would love you to remember us the next day.
How do I find my right-to-work share code?
I want to register but I cannot find a baby sitter
Well-behaved children are welcome to join you whilst you register but we do understand this may be a little boring for them so you may want to bring some toys to keep them occupied.
How do I know what jobs are available to me?
Our website is always updated with latest jobs. You will also receive job alerts by email or text we try our best to keep job alerts relevant to your skills however some jobs do cross over so should you see something you are not interested please ignore that job alert.
When should I send my timesheets to Top Job?
We recommend having your timesheet sent in by 10am on Monday morning, please ensure your timesheet is signed by a manager. You can either hand your timesheets into the office by person, post through our letterbox or take a photo and email it us firstname.lastname@example.org
Protecting your identity when looking for work
When applying for work it is common to be asked for personal information. This is true either when applying direct to companies or when using a recruitment firm such as an agency or online platform.
Top Job Recruitment will need to confirm your identity and right to work status, as well as your bank details in order to pay you. You do not need to supply bank details until you are offered a position but you are welcome to add them to your form a head of time to save yourself time. You bank details and documents will be stored on a secured password protected CRM system which can only be accessed by Top Job Recruitment employees.
Top Job Recruitment have a legal obligation to check your identity and confirm your right to work, even before you have a job offer. This is most certainly the case with temporary workers.
What documents will I be asked for?
Top Job Recruitment will ask for your identity documents, right to work, national Insurance and bank details.
In some cases, most notably financial services and work involving vulnerable people, you will likely be asked for proof of address documents (such as utility bills). This is to complete DBS.
For some roles you may also be asked for credential documents such as qualification and training certificates.
Why am I asked for these documents?
Bank details are for Top Job Recruitment to pay you, identity and right to work documents are for meeting legal responsibilities for the employer and/or agency.
For jobs requiring police checks it is normal to need to provide proof of address documents.
How do I provide these documents?
You can either supply your documents via email or face to face. – we can now check your right to work documents online so an original copy isn’t always necessary.