Top Job Recruitment are very excited to be working with a performing arts college based in Corringham. They have a purpose-built performing arts centre has some of the best facilities in the country with fourteen dance and drama studios, three music studios, a Pilates studio, a study room, a library/computer suite, a fully equipped gymnasium, and a physiotherapy department. Due to company growth they are looking for a 2^nd Line Support IT Technician

If you want to provide a fast and responsive local IT support service to the college team which is consistent and compliant with all the IT policies and procedures and also complete tasks to support the IT team in implementing new technical features, then this could be the role for you

Job Role:

• To provide an excellent IT service and support to all students at the college
• Providing excellent local IT support service to the college team
• Ensuring a technical infrastructure which is compliant and consistent with the BIMM IT Policy
• Supporting the IT team on the implementation of technical projects
• To provide 1st line and 2nd line support to all staff and students in the respective college and escalate calls were necessary to Central Escalations IT support.
• To maintain a high level of communication with all stake holders during the management of sensitive IT issues.
• To ensure that all infrastructure services including network connectivity, phone and wireless service issues along with core software services are escalated to the relevant parties within a suitable time frame.
• To set-up college staff on all technical supplied resources
• To actively use and review the IT Helpdesk log to ensure that all college issues are logged and prioritised
• To manage all college technical assets and to liaise with BIMM Finance on asset purchase, location, and disposal
• To liaise with the college business system super-users to deploy systems/software across college users
• To perform local IT tasks related to project or service affecting work
• Travel to Brighton for IT away days (once or twice a year) 

Essential Experience Needed:  

• Highly organised and focused in delivering a fast and high-quality support service
• Excellent administrative skills and experience in managing their own work-plan
• Good written and verbal communication skills
• Good customer-facing skills
• Experience with Windows 10 OS
• Experience of Active Directory and 365 user account management
• An understanding of TCP IP protocols
• Experience with printer management

Desirable Experience Needed:

• 1st line or 2nd line experience within a technical role ideally within the HE sector, but not essential
• Technical qualifications would be a helpful but not essential, full training will be provided
• Knowledge of patch management
• Knowledge of VOIP phones

Apply now