Top Job Recruitment are looking for a Administrative Assistant for a homecare company based in Halstead, Sible Headingham, Essex.

Our client is CQC Rated ‘Outstanding’ and is a well–established family-run care agency that operates throughout Essex & Suffolk.

As a Administrative Assistant you will primarily to provide administrative support to area coordinators. A key function of this role is the management of communications between Forest Homecare and the Essex County Council Service Placement Team (SPT). All new care packages commissioned and any changes to existing packages are dealt with by SPT and the Administrative Support Assistant, in close liaison with the area coordinators and Office Manager. Most communications are via email within agreed time frames.

Administrative Assistant Job Role

• Receive all commissioning enquiries from SPT and liaise with area coordinators and office management

• Check purchase order details and return incorrect Information for service provider document (ISP) to SPT for amendment if necessary

• Once correct ISP is received and commissioning agreed, forward to Forest Homecare Finance department

• Produce Forest Homecare Support Plans for service users from the information provided, monitor and update as packages alter

• Ensure confirmation paperwork is received from ECC and chase up as required

• Deal with all enquiries for ECC, private packages and continuing health packages in liaison the Review Team

• Manage changes to all ECC, Private and Continuing Health packages.

• Liaise with SPT, Coordinators, Review Team, Finance department and Head of Operations regarding capacity for packages, additional time requests and contracts.

• Transfer all confirmation paperwork onto new Service User profile

• Complete specialist views of others (SVO) requests for suspensions and terminations, update coordinating software system and relevant paperwork

• Ensure emails and correspondence provide clear and concise information

• Perform any other administrative tasks as required by the Office Manager or Head of Operations including scanning and logging all incoming paperwork, care plan deliveries and updates, risk assessments, carer concerns and general filing/archiving as required.
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• Monday - Friday 08:30am - 5pm

Administrative Assistant Skills Required

• You will have excellent IT skills, proficient in Outlook Email, Word and Excel. You will have the ability, with appropriate training, to understand and operate our coordinating software system – CarePlanner
• You will have excellent organisational skills and effectively manage priorities, working well under pressure
• You will have excellent communication and written skills
• You will be able to deal sensitively and effectively with calls from service users or their representatives, health and social care professionals and other organisations and forward sometimes complex/urgent messages
• You will understand the importance and benefits of teamwork and have a flexible approach to undertake other duties as required by the office manager

Administrative Assistant Perks and Benefits

• 28 days annual leave per annum including bank holidays.
• Contributory pension scheme
• Free DBS Check
• Join a great team working for a highly respected organization.

Apply now if you are interested and if you are suitable you will be contacted!