We are currently recruiting for a Bookings Administrator to work with our client in Colchester. This role is full time and permanent position working Monday to Friday 9am-5.30pm, you must be able to work a mix from home and in the office. Ideally you will be immediately available with previous administration experience, a quick leaner who is self-motivated and available immediately.

Main purpose of the role: To be responsible for booking appointments for a team of residential surveyors, acting as a central point of contact and dealing with any queries or problems.

Main Duties:
•    Booking appointments by phone in a timely manner whilst ensuring that Covid protocol is followed at all times
•    Dealing with incoming calls and emails
•    Ensuring timescales/turnaround times are managed
•    Adhering to SLAs set by individual lenders
•    Regularly updating the computer system so that clients and surveyors can be kept informed of bookings at all times
•    Ensuring timescales for queries and service standards are maintained
•    Prioritising and balancing workloads for surveyors
•    General administrative duties such as call handling, emails, excel etc
•    Liaising with customers and co-workers to resolve problems
•    Offering explanations of the various report formats to internal or external customers who require a valuation or survey
•    Compiling information for payments and refunds as per in-house procedures
•    Being a central point of contact for any issues
•    Any other duties necessary to maintain an efficient appointment booking service

Salary: £20,500 per annum 

For more information on this role please contact Sasha by emailing your CV to sasha@topjobrecruitment.com