Top Job are currently seeking an Export Customer Service Administrator to join a well established Manufacturing company in Stowmarket!

In this role you will be a first point of contact and provide outstanding customer service to all customers, agents and distributors.  You will also provide administrative support to their global team of sales managers and assist with the complaints process. 

Working Hours:  37.5 Hours per week, Monday to Friday with Flexible working arrangements
Salary: Up to £23k dependant on experience

Key Duties: 

• Receiving and processing orders from customers, agents and distributors on SAP S4Hana system for both export and domestic customers.
• Liaising with our logistics partner to booking deliveries worldwide.
• Complete customs entries on Descartes e-Customs (HM Customs) after details have been received from the freight forwarder.
• Applying for and processing all the necessary external documentation (Certificates or Origin/Phytosanitary etc).
• Preparing and issuing final documentation for customers.
• Liaising with warehouse and planning to ensure that the customer will receive the product in an appropriate and timely manner.
• Actively communicate with customers to ensure they are made aware of any changes relating to their orders/delivery and to support on-going sales.  
• Issue credit and debit notes for customers as and when required
• Carry out all ad hoc aspects of customer administration.
• Raise customer complaints through SAP. 
• Manage complaints from approval to resolution.
• Provide timely updates to customers during complaint investigations and act as a link between internal departments and the customer. 
• Provide sales data by customer for sales manager.
• Assist in handling all enquiries from customers, agents and distributors.
• Cover for team members whilst on holiday or during sickness and encourage team working.
• Proactively assist and encourage other members of the team.
• Proactively recommend improvements, which contribute to improved customer service and team effectiveness.

Key Candidate Skills:

• Be able to thrive in a busy office environment with a key focus on customer service.
• A minimum of three years working in an office environment.
• Have good knowledge of export shipping documentation.
• A confident and proactive communicator via telephone and e-mail.
• A good team player.
• Flexible and adaptable to meet the demands of this busy role
• Friendly and professional.
• Well organised and have the ability to work efficiently to meet deadlines.
• Computer literacy with SAP experience and export are preferential.