Job description

Top Job Colchester are currently seeking a Customer Service Agent to work on behalf of a leading online retailer at their Head Office in Colchester.

As a Customer Service Agent, your key responsibility is to ensure that all customer queries and communications are handled professionally and efficiently, delivering a high quality customer service experience every time.

You will respond to customer communications and queries via email and live chat. You will update orders and customer accounts on a variety of internal systems and support the management team to deliver on all aspects of the customer service team workload.

What will you be doing?

• Managing customer queries via telephone, email and live chat on a day to day basis
• Updating customer's orders and accounts via online and in-house databases
• Checking and amending live orders were appropriate
• Liaising with couriers via telephone and web regarding customer's deliveries
• Delivering a first-rate customer service experience in all cases
• Keeping emails up to date with a response time of 1 hour
• Continuously achieving team KPI targets for telephone calls, customer satisfaction and coaching
• Carrying out any other ad hoc duties requested by your line manager to support the customer service function

What are we looking for?

• Enthusiastic and bubbly personality
• Ability to communicate professionally via telephone and email
• Strong team player and flexibly in regards to working hours

37.5hrs per week. 8 hour shifts with a 30 min break. Monday-Friday with weekend work required. Starting rate of £10.52ph rising further with 1 and 2 year length of employment.

If this role sounds like the one for you apply today!

Job Types: Full-time, Permanent.