Top Job Recruitment are currently seeking a Italian speaking Customer Service Agent to work on the outskirts of Colchester. As a Customer Service Agent you will respond to customer communications and queries via email, telephone and live chat. You will update orders and customer accounts on a variety of internal systems and support the management team to deliver on all aspects of the customer service team workload.

What will you be doing?

• Managing customer queries via telephone, email and live chat on a day to day basis
• Updating customer's orders and accounts via online and in-house databases
• Checking and amending live orders were appropriate
• Liaising with couriers via telephone and web regarding customer's deliveries
• Delivering a first-rate customer service experience in all cases
• Keeping emails up to date with a response time of 1 hour
• Continuously achieving team KPI targets for telephone calls, customer satisfaction and coaching
• Carrying out any other ad hoc duties requested by your line manager to support the customer service function

What are we looking for?

• Enthusiastic and bubbly personality
• Fluent in Italian both written and verbal communication
• Ability to communicate professionally via telephone and email
• Strong team player and flexibly in regards to working hours
• Affinity to sports nutrition and/or fitness is an advantage

If this role sounds like the one for you apply today!

Please note: Top Job Recruitment is an agency recruiting on behalf of our client.

We will require you to register with us to put you forward for our vacancies.

You can complete your registration in our office or from the comfort of your own home by clicking the below link suitable to your chosen work sector.

Our location: https://bit.ly/3um4Xs1

Click here to regsiter online ; https://bit.ly/3OYFm06

Please click here to see the document guide of what is needed.

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