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Top Job Recruitment are looking for a Customer Support Administrator for a Facilities Management company based in Colchester, Essex.

Our client organises business' facilities management, by providing external support at a lower cost than other larger facilities management companies.

As a Customer Support Administrator you will be the middle person between clients (business buildings) and contractors.

Customer Support Administrator Job Role
  • Managing emails and phone call queries from clients and contractors.
  • Logging tasks on our system and assigning to a contractor in a timely manner.
  • Gaining updates from our contractors, on all open tasks strategically.
  • Providing updates on open tasks on a daily basis to the client and key stakeholders.
  • Updating our systems to ensure complete transparency throughout our business.
  • Working closely with the Account Manager and Project Managers to ensure a one-team approach to management of all maintenance issues.
  • Raising purchase orders for approved works.
  • Create quotations on our system and distribute to the relevant person in order to gain approval.
Customer Support Administrator Skills Required
  • Develop good and effective relationships with all aspects of the business internally and externally.
  • Excellent planning and organisational skills.
  • Excellent written and oral communication skills.
  • Ability to work independently or as part of a team.
  • Excellent attendance and time keeping record.
  • Attention to detail.
  • Professional telephone manner.
  • A positive and resilient attitude with a high level of self-motivation.
  • Excellent working knowledge of IT systems – Specifically Excel and Office.
  • Previous administration experience.
  • Previous experience working within property of facilities management environment is desirable.
Customer Support Administrator Perks and Benefits
  • Birthday off
  • Length of service – additional day annual leave each year you stay with the company.
  • Potential to be on our bonus scheme for next year.
  • Apply now for the chance to work for a company that strive to be an exceptional example of company culture and are constantly looking to add to employee benefits.

Apply for this job

Chloe (IS) Innes-Smith

01206 913480
Quote Reference PC002346

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