JOB TITLE:   Customer Support Co-ordinator

PURPOSE  OF THE JOB

To work within a busy customer support department ensuring the customer receives the highest possible levels of service.   

Reports To:                                             

• Customer support Manager

Salary: £20,000 - £25,000 with technical capabilities

             Up to £35,000 with strong experience and demonstrated technical abilities

DUTIES AND KEY RESPONSIBILITIES:

• Coordinate customer returns ensuring Pickering’s core customer values are upheld.
• Provide technical guidance on customer service issues
• Maintain and develop internal relationships to support departmental requirements.
• Aid in developing KPI’s to identify departmental and business performance.
• Keep customers appraised as to the status of return until case is closed.

GENERAL RESPONSIBILITIES:

• Processing all stages of customer returns and customer evaluations
• Accurate entry of data into CRM / ERP systems
• Shipping RMAs and Evaluations
• Gain a technical understanding of Pickering’s products

SKILLS & EXPERIENCE: 

• A good understanding of CRM and ERP packages.
• A general knowledge of electronics and computing
• Good working knowledge of Microsoft tools
• Familiar with global shipping and associated requirements
• High customer focus
• Strong written and verbal communication skills
• Working as a team