JOB TITLE: Room Attendant        

RESPONSIBLE FOR: Bedrooms & Public Areas

COMPANY: FIVELAKES RESORT, MALDON

SCOPE & MAIN PURPOSE

Housekeeping is what gives hotels the ‘wow’ factor. It’s the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think ‘wow, this looks wonderful’. To deliver a great guest experience – a Room Attendant will clean and service guest rooms so everything is spotless and prepared for guests.

DUTIES & RESPOSIBILITIES 

• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitising bathrooms, removing rubbish, etc.
• Wear safety protection equipment as provided in line with department regulations and any UK legislative requirements
• Handle and store chemicals in line with hotel regulations and any UK legislative requirements
• Greet and acknowledge guests
• Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures
• Report to supervisor needed repairs or unsafe conditions
• Follow established safety procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty
• Respond to guest complaints, special requests and take action to ensure guest satisfaction
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping
• Report, turn in, and/or log all lost and found items according to established procedures
• Ensure housekeeping cupboards are kept clean and tidy
• Ensure your uniform meets brand standards
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• May regularly assist with deep cleaning projects
• May have turndown duties
• May assist with other duties as assigned

QUALIFICATIONS & REQUIREMENTS

• Basic level reading, writing, maths and IT Skills. Must be fluent in both written and verbal English

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds / 23 kilograms and ability to push/pull
• medium to large weights/objects
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling
• Able to work alone as well as being a team member

Other

• Communication skills used frequently when interacting with guests and employees
• Intermediate reading, writing, and math abilities are used often when allocating room lists, responding to emails, completing checklists, replacing room linens and amenities
• Have the ability to work a flexible schedule including nights, weekends and/or holidays