Top Job are currently seeking a New Business Advisor for a leading Insurance company based in Stevenage. If you have Insurance experience and are looking for the next step in your career, please apply now!

The Insurance Advisors are a key part of the business, speaking to customers and providing advice on new products, renewals, ensuring their needs are understood, whilst providing products and services that exceed their expectations and retain their loyalty.

Responsibilities:

• Dealing with either inbound or outbound customer calls, understanding the customer’s needs, and providing insurance solutions to that are best suited to their requirements
• Ensuring calls are answered in a timely professional manner, and that exceptional customer experience is always delivered, and that business standards are adhered to at all time
• Processing correspondence, renewals activity, new business quotations
• Ensuring that all workflow activity is completed in accordance with approved business processes
• Complying with all approved procedures, customer service standards and external regulatory bodies.
• Achieving and maintaining the required competencies for the role.
• Ensuring that any customer complaints are identified and handled strictly within the company's complaints procedure.

Essential Criteria:

• Engaging personal communication style.
• Positive attitude, resilient, adaptive, receptive, and articulate.
• Previous experience in sales or service. We are keen to hear from individuals with a background in public facing industries such as insurance, retail, and hospitality.

You must have a minimum of 6 months insurance experience to apply for this position.

Salary: up to £28,000 per annum (£32,000 OTE)

Working Hours: Monday to Friday

Hybrid working after training (Mondays and Fridays working from home)