JOB TITLE:            Office Administrator

Reports To:            Supply Chain Manager    

Salary:                     £20,000 - £25,000

DUTIES AND KEY RESPONSIBILITIES

• Day to day processing of sales orders, ensuring the accuracy of information entered onto internal systems.
• Investigation of discrepancies on received orders.
• Ensuring acknowledgements are issued in accordance with KPIs.
• Liaise with sales offices, customers and internal departments regarding order updates, including but not limited to.
• Customer requests for improved delivery.
• Updates on delays/ changes to acknowledged dispatch dates.
• Identify and report any areas for improvement.
• Provide cover for other departments as required, e.g. Shipping, Despatch, Import/Export support.

SKILLS & EXPERIENCE:

• Experience in a sales environment.
• Experience in dealing with customers.
• Minimum of two years administration.
• Attention to detail.
• Ability to prioritise tasks and work to tight deadlines.
• Ability to work unsupervised and use own initiative and be willing to assist in other supply chain departments when required.
• Excellent interpersonal, verbal & written communication skills.
• Well-motivated with the ability to show initiative.