Position: Office Administrator
Location: Office-based (no remote working)
Salary: £25,000 – £26,000 per annum (depending on experience)
Hours: Full-time, Monday to Friday, 9:00am – 5:30pm (40 hours/week, 30-minute unpaid break)

We are supporting a well-established kitchen manufacturer in their search for a highly organised Office Administrator. This is a varied and hands-on role, responsible for managing the end-to-end order process, from supplier confirmations through to customer delivery and aftercare. Ideal for someone with excellent coordination and admin skills, and a proactive, team-focused attitude.

Key Responsibilities:

Order & Delivery Coordination:

• Manage the full lifecycle of orders—from supplier confirmation to final customer delivery

• Log and review order confirmations, ensuring accuracy and highlighting discrepancies

• Liaise with suppliers and customers to schedule deliveries and resolve order issues

• Organise returns, raise reject notes for damaged or incorrect products, and follow through to ensure credits are received

• Maintain accurate delivery schedules and communicate updates across the office and factory teams

• Conduct checks on orders ahead of arrival to reduce errors or delays

Kitchen Order Processing & Design Support:

• Assist in processing kitchen orders from plans and specifications provided by retail and developer clients

• Learn to interpret kitchen plans and specifications

• Use quoting systems and design software (such as ArtiCAD) to prepare layouts and assist with planning

• Liaise with customers to clarify and confirm design requirements

General Office Duties:

• Answer phones, scan, file, and print documents

• Prepare and dispatch post and courier deliveries

• Provide weekly invoicing support and distribute daily schedules to the factory

• Maintain office cleanliness and support in day-to-day running, including refreshments and housekeeping tasks

• Contribute to other ad hoc duties as required to meet business needs

What We’re Looking For:

• Excellent organisational and administrative skills

• Strong attention to detail and ability to retain information

• Clear, professional telephone manner and good communication skills

• Ability to multitask and work effectively in a team-oriented environment

• Positive, calm, and can-do attitude

• Trustworthy, reliable, and eager to learn and develop within the role

• Flexible and happy to support across the business as needed

Role Requirements:

• This is a fully office-based position due to the nature of the work and close collaboration with the factory and team. Remote or flexible working is not available.

Package & Benefits:

• Salary: £25,000 – £26,000 DOE

• Hours: Monday to Friday, 9:00am–5:30pm (no evenings or weekends)

• Holiday: 30 days annual leave including 8 bank holidays (January to December)

  • 5 days must be reserved for the Christmas shutdown (approx. 1.5 weeks)

• Probation: 6-month probation period

• Pension: Government pension scheme provided