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Recruit Insure are looking for a Senior Claims Technician to join our clients Commercial Property team. The role is based in the West Midlands and is a home-based role. Candidates must be located in either the East or West Midlands due to the very occasional requirement to visit the office.

Reporting to the Executive Manager you will be an active member of the Support function within the region with the overall objective of providing effective support to Adjusters, aiding the region’s efficiency and productivity in the handling of commercial claims.

Senior Claims Technician Job Role

  • Administration of new claims including receiving instruction, issuing acknowledgments, setting up files and undertaking of risk screening and triaging.
  • Working closely with Adjusters to assist with investigation and validation enquiries.
  • Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion.
  • Overseeing Adjuster caseloads when necessary during periods of leave
  • Liaising as required with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a point of contact where needed for interested parties.
  • Aiding the production of technical reports for Adjusters in compliance with professional standards and internal guidelines and in accordance with agreed timescales
  • Ensuring time reporting and billing is compliant with internal standards processing and systems.
  • Developing and running management information for clients as well as for internal use, including performance measurement and data integrity reports
  • Ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security.
  • Account management support where required.
  • Incoming telephone calls / resolve queries
  • Invoicing
  • Other ad hoc work as required.

Senior Claims Technician Skills Required

  • Previous experience in an insurance or loss adjusting environment would be beneficial but not essential.
  • You must have experience in a fast-paced office and/or administration environment.
  • The ability to learn and adapt to systems effectively and efficiently.
  • Organised and able to self-manage workload, having a methodical, accurate and analytical approach to work, with a considerable pride in the quality of output.
  • Good working knowledge of Word and Excel
  • Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner.
  • Strong relationship management skills, with a capability of establishing good working relationships with your team, colleagues and 3rd parties.
  • Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands.
  • Thrive in a high-pressured working environment.
  • Be driven to meet and exceed targets.
  • Flexible with regards to travel which may be required as and when.

Senior Claims Technician Perks and Benefits

· Bonus scheme which is 15% of your annual salary based on team and personal performance

· Career progression

· Broadband allowance circa £300

· Private health cover

· Pension at present 2% contributory / 8 % non-contributory

· Flexible working conditions

· Hours are Monday - Friday 9am - 5pm

Apply now for the chance to work for a boutique insurance service with great training and progression opportunities!

Job Types: Full-time, Permanent


  • Company events
  • Company pension
  • Work from home


  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Apply for this job

Chloe (IS) Innes-Smith

01206 913480
Quote Reference PC002338

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