Salary: £27,000 per annum, plus performance related bonuses
Location: Initially Harwich, relocating to Holton St Mary at the end of February
Type: Full time, permanent
Recruiting on behalf of our client
We are supporting a well established UK manufacturer and supplier within the vehicle safety and electrical sector. Due to an upcoming site relocation, the business is seeking two Sales Co-ordinators to join their team. Candidates must be comfortable working initially from the Harwich site before moving with the team to Holton St Mary.
Own transport is required due to the location of both sites.
Reporting to the Sales Manager, the Sales Co-ordinator will provide essential support to customers, manage incoming orders and enquiries, and deliver high quality administrative support to the Sales department. This is a soft sales role, focused on relationship building and excellent service rather than cold selling. Performance related bonuses are available.
The company operates on a rotating shift pattern:
Week 1 – 8:30am to 4:30pm
Week 2 – 9:00am to 5:00pm
Week 3 – 9:30am to 5:30pm
This rotation continues on an ongoing basis.
Receive, process and monitor customer sales orders and enquiries across multiple communication channels
Ensure customer requirements are clearly understood and can be met within company processes and quality standards
Liaise with Warehouse, Distribution, Production and Purchasing departments to confirm order fulfilment
Accurately input sales orders into internal systems and check outputs for accuracy
Respond to customer enquiries within agreed timescales
Provide administrative support to the Sales Manager and wider Sales & Marketing team
Produce required documentation for specific markets, including export and regulated industry documentation
Work with carriers and forwarding agents to ensure timely delivery, handle returns and assist with locating missing goods
Build a strong working relationship with an allocated Area Sales Manager and provide high level support
Contribute to general administrative and clerical duties within the department
Assist with main reception and telephony cover as needed, including greeting visitors professionally and handling incoming calls
Previous experience in sales coordination, customer service or order processing
Strong administrative and organisational skills
Excellent written and verbal communication
Confident using internal systems and MS Office
Ability to multitask and work to deadlines
Customer focused and proactive approach
Own transport and ability to commute to both locations
Must be able to work from the Harwich site initially
Will move to the Holton St Mary site from late February
Salary: £27,000 per annum, plus performance related bonuses
Two positions available due to site relocation and team growth
