Top Job Recruitment are working with a Central London based self-storage who are looking for a Store Manager who has telesales experience. The company is a multiple award-winning independent operators in the fast-growing self-storage sector. 

This innovative business has won awards for customer service, innovation, and charitable works.  Join this dynamic and fast-growing team and become part of its successful growth story.

The stores are bright, clean, well lit and modern.  It’s a pleasant working environment, and you will have the opportunity to really make a difference to people’s lives, at what is often a stressful juncture for them (moving house, for instance). 

If you are a bright, hardworking and dynamic individual who wishes to progress their career within the self-storage sector, then this could be the job for you

Job Role:

• Taking a key leadership role in running the store
• Responsible for driving sales and store performance, meeting targets and improving KPIs as well as managing, motivating and mentoring/coaching the store team.
• Coaching, inspiring & motivating the sales team
• Sales training, development & performance management
• Driving sales through improving store KPIs, occupancy and rate while minimizing discounting
• Growing our presence in the local market (e.g. through attending business forums)
• Developing & maintaining customer relationships
• Disciplined use of our CRM & sales funnel strategy
• Monitoring calls for quality assurance
• Reporting to Senior Management on store KPIs & strategies for improving on these
• Working with the marketing team on developing local marketing initiatives
• Delivering high levels of customer satisfaction on net promoter and mystery shopping scores
• Overall running of the store including store administration, stock/store audits, and general housekeeping duties

Experience Needed:

• Existing and demonstrable experience at this level in consultative sales. 
• Experience of telesales would be a significant advantage. 
• Experience managing and coaching a sales team (not retail)
• Detail-oriented
• Ability to prioritize & multi-task
• Ability to cross over naturally from the telesales world to real-world customer interactions & vice versa
• Excellent verbal & written communication skills
• Bright, positive and enthusiastic

What’s in it for you:

• Monthly store performance bonus
• Annual bonus
• Employee Share Ownership Plan
• 28 days holiday 
• Additional day’s holiday for your birthday
• Matching pension contributions  •
• Red-letter days
• Team nights out
• 25% discount on packaging materials and room rental