Top Job Recruitment are looking for a Support Worker to work with Vulnerable Adults

Your job with be to provide high quality, compassionate and trauma-informed support to vulnerable customers living within a accommodation based or floating support services; providing timely and effective interventions that respond to housing need, tackle the underlying root causes of homelessness and help restore hope, resilience, confidence and independent living skills.

This position will involve working a flexible basis to cover planned shifts – notified at least a week in advance. The role involves working with a range of support needs including, homelessness, substance misuse, mental health and mild learning disabilities

Purpose of Role:

To support and enable vulnerable people to sustain a tenancy living within the community through providing practical and emotional support to encourage tenants to take an active part in the community.

Job Role

• Provide/offer support to an individual tenant consistent with the Peabody principles.
• Promote the integration of the tenant into the local community and provide opportunities by which they will be enabled to develop skills and have access to the widest possible range of experiences.
• Ensure that the tenants needs are met by liaising with other organisations providing access to community-based services and resources.
• Ensure that the participation by the tenant in the management of all household tasks, through teaching and practical support.
• Involve the tenant in everyday household tasks where possible, and help to develop the skills needed to achieve this.  Tasks include gardening, shopping, cleaning, cooking and all other normal day to day tasks.
• To take an active part in tenant involvement, liaising with relevant groups and participating in relevant training and updates.
• Assist in the co-ordination of shift activities.
• Participate and contribute to own appraisal and supervision sessions.
• Attend appropriate training activities as agreed with your manager.
• Maintain a high standard of competence by undertaking relevant continuing professional development.
• Participate in regular staff meetings and reviews.
• Ensure all Peabody policies and procedures are followed.
• Promptly report any complaints, accidents or unusual incidents to the relevant            person.
• Undertake any other duties as assessed by the Manager in line with the needs of the service.
• Liaise with other external agencies e.g. for Benefits, Health professionals/agencies, local authorities.
• Maintain accurate and appropriate records relating to all aspects of the tenants            home.
• Participate in managing the income and expenditure of the house including residents’ finances and payment of bills.
• Respect the confidentiality of the tenant, other staff members and Peabody.
• Maintain awareness of, and regularly update self on Health and Safety practices.
• Participate in Peabody wide Corporate objectives.

As determined by the team or scheme manager, carry out core housing management tasks including some or all of the following:

•  
• Void inspections
• Sign-ups
• Move-in support and liaison with utilities and Housing Benefit
• Low level arrears management (as part of a housing-related support service)
• Estate inspections and health and safety inspections
• Support to maintain accommodation appropriately including reporting and following up maintenance issues
• Moving on support. 

Skills/Experience required

• Experience of providing support to the designated client group either in a volunteering or professional role.
• Thorough and up to date knowledge of health and safety issues relating to the designated client group.
• Thorough and up to date knowledge of welfare benefits for the designated client group.
• Thorough and up to date knowledge of safeguarding vulnerable adults and children local policies, protocols and good practice.
• Understanding of housing support needs of the designated client group and benefits of a flexible, outcome focussed and personalised support service whilst supporting people to help themselves.
• Knowledge of related services provided by the statutory and voluntary sector
• Understanding of confidentiality and data protection issues.
• Ability to communicate effectively with customers, staff and stakeholders in plain, easy to understand English, both in writing and verbally.
• Demonstrable customer care skills.
• Ability to work flexibly to meet customer needs and service requirements, including working evenings and weekends where the service requires it.
• Demonstrable commitment to equality and diversity and a genuine desire to help people with disabilities and/or support needs connect with their community.
• Ability to work as part of a team and build and maintain effective and supportive relationships with peers and partners.
• Excellent time management skills and demonstrable ability to meet deadlines and achieve goals.
• Comprehensive IT skills to include use of Microsoft Office and ability to maintain electronic records, with attention to detail.
• Approachable with a can-do attitude.

Apply now